AccuSuccess — Terms & Conditions
Last updated: August 2025.
1. Who we are
AccuSuccess Limited (“AccuSuccess“, “we“, “us“, or “our“) is a company registered in Ireland, registered office at 302 Grange Hall, Dublin 16. We provide a software-as-a-service customer relationship management platform for account managers and customer success teams (the “Service“).
These Terms & Conditions (the “Terms“) govern access to and use of the Service, our website (including getaccusuccess.com) and any related apps, documentation, and support (together, the “Platform“). By creating an account, clicking “I agree”, or using the Platform, you agree to these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. You and the entity you represent are collectively referred to as the “Customer“, “you” or “your“.
2. Other documents
Your use of the Platform is also subject to our Privacy Policy. If you purchase a paid plan, the plan-specific features and limits form part of these Terms. A Data Processing Addendum (“DPA“) forming Annex A below applies when AccuSuccess processes Personal Data on your behalf under EU/UK data protection laws.
3. Eligibility; business use only
The Platform is intended for business and professional use. You represent that you are at least 18 years old and are not located in a country embargoed by the EU/UK/US or on any sanctions list.
4. Account registration & security
You must provide accurate information, keep credentials confidential, and maintain the security of your account. You are responsible for activities under your account. Notify us promptly of any unauthorised access or security incident at [security@getaccusuccess.com].
5. Subscriptions, fees & taxes
- Plans. Access to paid features requires a subscription (the “Subscription“). Plan details, limits, and pricing are shown at purchase or in your order form.
- Billing. You authorise us to charge your chosen payment method on a recurring basis (monthly or annually, as selected). Unless otherwise stated, fees are in Euro and exclude taxes. VAT and other taxes may apply and will be charged as required by law.
- Changes. We may change pricing or plan features prospectively at renewal or on at least 30 days’ notice. If you do not agree to a change, you may cancel before it takes effect.
- Late payments. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law. We may suspend the Service for unpaid fees after reasonable notice.
- Refunds. Except where required by law or expressly stated otherwise, fees are non‑refundable.
6. Trials and beta features
Free trials are offered at our discretion and may be terminated at any time. Certain features may be identified as Beta. Beta features are provided as‑is for evaluation only and may be changed or discontinued without notice.
7. Acceptable use
You will not, and will not allow others to: (a) use the Platform in violation of law or third‑party rights; (b) upload or transmit malware or illegal content; (c) attempt to gain unauthorised access to the Platform or related systems; (d) copy, modify, reverse engineer, or create derivative works of the Platform except as permitted by law; (e) use the Platform to send unsolicited or unlawful communications; (f) use the Platform for high‑risk activities where failure could lead to harm.
We may investigate and suspend or terminate access for breach of this Section.
8. Customer data
- Definition. “Customer Data” means data, content, and materials you or your users submit to the Platform, including account records and personal data relating to your end customers.
- Ownership. You retain all rights in Customer Data. You grant AccuSuccess a worldwide, non‑exclusive licence to host, process, transmit, display, and back up Customer Data as necessary to provide and improve the Platform and to prevent or address service, security, and technical issues.
- Your responsibilities. You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining all necessary consents.
9. Data protection
We will implement appropriate technical and organisational measures to protect Customer Data as described in the DPA. When we process personal data on your behalf, you are the Controller and we are the Processor (as defined under the GDPR and UK GDPR). Cross‑border transfers will rely on an adequate mechanism (e.g., Standard Contractual Clauses) as set out in the DPA.
10. Security; incidents
We maintain commercially reasonable security measures designed to protect the Platform and Customer Data. If we become aware of a Personal Data Breach affecting Customer Data, we will notify you without undue delay and provide information as required by law and the DPA.
11. Third‑party services
The Platform may interoperate with third‑party products or services (“Third‑Party Services“). We do not control Third‑Party Services and are not responsible for their acts or omissions. Your use of a Third‑Party Service is governed by its own terms and privacy policy.
12. Intellectual property
Except for the limited rights expressly granted in these Terms, AccuSuccess and its licensors retain all right, title, and interest in and to the Platform, including all software, designs, logos, and content. No rights are granted by implication.
13. Feedback
If you provide ideas or suggestions (“Feedback“), you grant AccuSuccess a perpetual, irrevocable, worldwide, royalty‑free licence to use the Feedback without restriction or compensation.
14. Confidentiality
Each party may access the other’s confidential information. The receiving party will use the same degree of care it uses to protect its own confidential information (and at least reasonable care) and will use it only to perform its obligations under these Terms. These obligations do not apply to information that is public, already known, independently developed, or lawfully disclosed by a third party. Required disclosures by law are permitted with prompt notice (if lawful) to the disclosing party.
15. Publicity
We may identify you as an AccuSuccess customer and use your name and logo in accordance with your brand guidelines. You may opt out by emailing [legal@getaccusuccess.com].
16. Suspension
We may suspend access immediately if: (a) necessary to mitigate a security risk; (b) required by law; or (c) your use violates these Terms or poses a risk to the Platform or others. We will lift a suspension when the issue is resolved.
17. Term and termination
These Terms begin when you first accept them and continue until your Subscription ends or your account is closed. Either party may terminate for material breach if not cured within 30 days after written notice. You may terminate at any time by cancelling your Subscription, which will take effect at the end of your current term.
Effect of termination. Upon termination or expiry, your right to access the Platform ends. We will, upon written request within 30 days, make Customer Data available for export in a commonly used format. Thereafter we will delete or anonymise Customer Data from our systems, except as required for legal, regulatory, or auditing purposes.
18. Warranties and disclaimers
We warrant that we will provide the Platform with reasonable skill and care and substantially as described in the applicable documentation. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
19. Limitation of liability
To the maximum extent permitted by law:
- Indirect damages. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages.
- Cap. Each party’s total aggregate liability arising out of or related to these Terms is limited to the amounts paid or payable by you to AccuSuccess for the Service in the 12 months preceding the event giving rise to liability.
- Exceptions. The exclusions and caps above do not apply to: (a) your payment obligations; (b) breach of confidentiality; (c) infringement or misappropriation of the other party’s intellectual property; or (d) liability that cannot be excluded under Irish law.
20. Indemnities
- By AccuSuccess. We will defend you against third‑party claims alleging that your authorised use of the Platform infringes that third party’s EU or UK intellectual property rights, and we will pay any final damages and reasonable legal fees. We may, at our option, (i) procure a licence, (ii) modify the Platform to avoid infringement, or (iii) terminate the affected features and provide a pro‑rata refund for prepaid unused fees. We have no obligation for claims arising from your Customer Data, combinations not provided by us, or breach of these Terms.
- By Customer. You will defend us from claims arising out of (i) Customer Data, (ii) your use of the Platform in breach of these Terms or law, or (iii) Third‑Party Services you enable, and you will pay resulting damages and reasonable legal fees.
Indemnified parties must promptly notify, allow control of defence, and reasonably cooperate; failure to do so will not relieve an indemnitor except to the extent prejudiced.
21. Changes to the Terms
We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., by email or in‑app). Changes take effect on the stated effective date. If you continue to use the Platform after the effective date, you accept the updated Terms.
22. Compliance
You will comply with applicable laws, including anti‑bribery, anti‑corruption, sanctions, and export control laws. You represent that neither you nor your beneficial owners are on any EU, UK, US or UN sanctions list.
23. Assignment
You may not assign or transfer these Terms without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the assignee is not a competitor and agrees to be bound by these Terms. We may assign these Terms without restriction.
24. Force majeure
Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, acts of government, labour disputes, internet or hosting failures, or denial‑of‑service attacks.
25. Notices
Notices must be in writing and are deemed given when sent by email to the addresses below or through in‑product notifications.
To AccuSuccess: [legal@getaccusuccess.com]
To Customer: the email linked to your admin account.
26. Governing law & jurisdiction
These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of Ireland. The courts of Ireland (Dublin) have exclusive jurisdiction, and each party submits to that jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
27. Miscellaneous
These Terms constitute the entire agreement between the parties regarding the Platform and supersede all prior agreements. If any provision is unenforceable, it will be modified to reflect the parties’ intention and the remainder will remain in effect. A waiver is effective only if in writing and shall not be a continuing waiver. Sections that by their nature should survive termination do so, including 8–10 and 12–27.
28. Definitions
- Affiliate: An entity that controls, is controlled by, or is under common control with a party.
- Controller/Processor, Personal Data, Personal Data Breach: As defined in the GDPR and UK GDPR.
- Documentation: The current technical and usage documentation for the Platform.
- Users: Your employees, contractors, or agents who you authorise to use the Platform.
Annex A — Data Processing Addendum (DPA)
This DPA forms part of the Terms between Customer (Controller) and AccuSuccess (Processor) and reflects the parties’ agreement regarding the processing of Personal Data under EU Regulation 2016/679 (GDPR) and the UK GDPR.
A1. Subject matter, nature, and purpose
AccuSuccess will process Personal Data to provide, secure, support, and improve the Platform; to prevent or address service or technical issues; and as otherwise instructed by Customer in writing.
A2. Duration
For the Term of the Agreement and the period set out in Section 17 (Effect of termination) for deletion/return.
A3. Categories of data subjects and personal data
- Data subjects: Customer’s employees and contractors; Customer’s prospects and end customers; other users whose data is entered into the Platform.
- Personal data: Identification data (name, email, role, employer), contact details, account notes, usage metadata, communications, and any other personal data submitted by Customer.
- Special categories: Not intended, and Customer will not intentionally submit special category data or children’s data. If such data is processed, it is solely at Customer’s direction.
A4. Roles; instructions
Customer is Controller and appoints AccuSuccess as Processor. AccuSuccess will process Personal Data only on documented instructions from Customer, including with regard to transfers, unless required by EU/Member State or UK law; in such case, AccuSuccess will inform Customer unless the law prohibits.
A5. Security measures
AccuSuccess will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including: access controls; encryption in transit; logical separation of customer environments; vulnerability management; logging and monitoring; personnel confidentiality obligations; and business continuity and disaster recovery practices. Details may be described in our security documentation available on request.
A6. Confidentiality
AccuSuccess ensures that persons authorised to process Personal Data are bound by confidentiality obligations.
A7. Sub‑processors
Customer authorises AccuSuccess to engage sub‑processors to support the Platform. A current list is available on request. AccuSuccess will impose data protection terms on sub‑processors no less protective than this DPA and remains responsible for their performance. AccuSuccess will provide notice of material changes to sub‑processors and allow Customer to object on reasonable grounds related to data protection.
A8. International transfers
Where Personal Data is transferred outside the EEA/UK to a country without an adequacy decision, AccuSuccess will ensure an appropriate safeguard, such as the EU Standard Contractual Clauses (controller‑to‑processor) and the UK International Data Transfer Addendum, as applicable.
A9. Assistance
Taking into account the nature of processing, AccuSuccess will assist Customer by appropriate technical and organisational measures to respond to data subject requests and to meet Customer’s obligations under Articles 32–36 GDPR, including security, breach notifications, DPIAs, and prior consultations with supervisory authorities.
A10. Personal data breach
AccuSuccess will notify Customer without undue delay upon becoming aware of a Personal Data Breach affecting Customer Data and will provide reasonable information and cooperation to allow Customer to meet its legal obligations.
A11. Audit
Upon reasonable prior notice (at least 30 days) and not more than once per 12‑month period, Customer may audit AccuSuccess’s compliance with this DPA by reviewing available third‑party audit reports or, if insufficient, by conducting an on‑site or remote audit during business hours, subject to confidentiality and safety requirements. Customer will bear its audit costs.
A12. Deletion and return
Upon termination of the Agreement, AccuSuccess will, at Customer’s choice and subject to applicable law, delete or return Personal Data within the timeframe set out in the Terms, and delete existing copies unless storage is required by law.
A13. Liability
The liability of each party under this DPA is subject to the limitations and exclusions set out in the Terms.
A14. Order of precedence
In the event of a conflict between this DPA and the rest of the Terms, this DPA controls with respect to the processing of Personal Data.