AccuSuccess — Privacy Policy
Last updated: August 2025,
1) Who we are
AccuSuccess Limited (“AccuSuccess“, “we“, “us“, or “our“) is a company registered in Ireland, registered office at 302 Grange Hall, Dublin 16. We provide a software‑as‑a‑service customer relationship management platform for account managers and customer success teams (the Service).
For the purposes of EU/UK data protection law (including the GDPR and UK GDPR), AccuSuccess is the Controller of Personal Data we collect about visitors to our websites (including getaccusuccess.com) and prospects, and the Processor of Personal Data submitted to the Service by our customers (“Customer Data“). When we act as Processor, our Data Processing Addendum (DPA) governs our processing on your behalf (see Annex A of our Terms & Conditions).
You can contact us at [privacy@getaccusuccess.com] for privacy matters.
2) Scope
This Privacy Policy explains how we collect, use, disclose, and protect Personal Data when you:
- visit our websites or interact with our pages, emails, or ads;
- create or use an AccuSuccess account;
- communicate with us (e.g., support, sales, events);
- integrate third‑party services with the Service; and
- when we process Customer Data on behalf of a customer (where we act as Processor).
3) Personal Data we collect
We collect the following categories of data. Some data is collected directly from you; other data is collected automatically or from third parties.
A. Data you provide directly (Controller)
- Account details: name, email address, password, role, company name, team, profile photo.
- Contact details: phone number, job title, country.
- Billing details: billing contact, VAT number, purchase order, limited payment details (we use third‑party payment processors who collect and process card data on our behalf).
- Communications: support requests, survey responses, feedback, and any content you send us.
B. Data collected automatically (Controller)
- Usage data: feature usage, clickstream, session duration, timestamps, performance metrics, diagnostic logs.
- Device & network data: IP address, device identifiers, browser type, operating system, language, timezone.
- Cookies and similar technologies: see Section 7.
C. Customer Data submitted to the Service (Processor)
- CRM records you upload or connect, which may include your customers’ contact details, notes, meeting data, communications history, and files. You control the nature of Customer Data and are responsible for ensuring a lawful basis and appropriate notices to data subjects.
D. Data from third parties
- Integrations you enable (e.g., email, calendar, identity providers, analytics, ticketing/CRM tools).
- Service providers and partners (e.g., payment processors, enrichment, events, or marketing partners).
We do not intentionally collect special categories of data (e.g., health data) or children’s data. Please do not submit such data to the Service.
4) How we use Personal Data (purposes & legal bases)
Where we act as Controller, we process Personal Data for the purposes and on the legal bases below:
- Provide and operate the Service; create and manage accounts; authenticate users; provide customer support.
Legal bases: performance of a contract; legitimate interests (to deliver and improve the Service). - Process payments; manage subscriptions, trials, and billing; prevent fraud.
Legal bases: performance of a contract; legal obligations; legitimate interests (fraud prevention). - Improve and secure the Service; troubleshoot, test, and monitor; develop new features; analyse usage.
Legal bases: legitimate interests (service improvement and security). - Communicate with you about updates, security alerts, and administrative messages.
Legal bases: performance of a contract; legitimate interests (service communications). - Marketing: send product and event communications, show ads, and measure campaign performance.
Legal bases: consent where required (e.g., email marketing to new prospects, non‑essential cookies); legitimate interests (B2B marketing to existing customers and similar products, subject to your opt‑out rights). - Compliance and enforcement: comply with law, enforce Terms, protect our rights and users, and prevent misuse.
Legal bases: legal obligations; legitimate interests.
Where we act as Processor of Customer Data, we process only on your documented instructions as described in the DPA.
5) Sharing your Personal Data
We share Personal Data with:
- Service providers acting on our behalf (e.g., hosting, analytics, email delivery, customer support, payment processing, logging/security, error tracking). These providers are bound by contracts that require appropriate confidentiality and security.
- Integration partners you choose to connect.
- Professional advisers (lawyers, accountants, auditors) and prospective buyers or investors as part of a corporate transaction.
- Authorities when required by law or to protect rights, safety, or prevent fraud or abuse.
We do not sell Personal Data.
6) International transfers
We are based in Ireland, but some of our service providers operate globally. If Personal Data is transferred outside the EEA/UK to a country not deemed to provide an adequate level of protection, we implement appropriate safeguards such as the EU Standard Contractual Clauses (and the UK International Data Transfer Addendum, where applicable) and additional measures where necessary.
7) Cookies & similar technologies
We use cookies, pixels, and local storage to operate the website, keep you signed in, remember preferences, analyse traffic, and for marketing. Some cookies are essential to provide the Service; others are optional.
- Essential cookies: required for login, security, and network management.
- Analytics cookies: help us understand how the Service is used and improve performance.
- Marketing cookies: used to personalise content and measure campaigns.
Where required by law, we will request your consent for non‑essential cookies via a cookie banner. You can change preferences at any time in our cookie settings or through your browser. Blocking some cookies may affect how the Service functions.
8) Data retention
We retain Personal Data for as long as necessary to provide the Service and fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Typical retention includes:
- account and billing records: for the term of your subscription plus [6] years;
- support communications: [2] years from last interaction;
- marketing contact data: until you opt out or after [24] months of inactivity;
- logs and analytics: [12]–[24] months, unless aggregated or anonymised sooner.
Customer Data is retained and deleted in accordance with your settings and our DPA.
9) Security
We implement technical and organisational measures designed to protect Personal Data, including encryption in transit, access controls, logical separation of environments, logging and monitoring, vulnerability management, and incident response procedures. No system is perfectly secure; if we become aware of a Personal Data Breach, we will notify affected customers without undue delay as required by law.
10) Your rights
Depending on your location, you may have the following rights regarding your Personal Data:
- Access to a copy of your Personal Data;
- Rectification of inaccurate or incomplete data;
- Erasure (right to be forgotten) in certain circumstances;
- Restriction of processing in certain circumstances;
- Portability of data you provided to us, in a structured, commonly used, machine‑readable format;
- Object to processing based on our legitimate interests, including profiling for direct marketing; and
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at [privacy@getaccusuccess.com]. We may ask you to verify your identity. You also have the right to lodge a complaint with your local supervisory authority or the Irish Data Protection Commission.
11) Children
The Service is intended for business users and is not directed to children. We do not knowingly collect Personal Data from anyone under 16. If you believe a child has provided Personal Data, please contact us and we will take appropriate steps to delete it.
12) Third‑party services and links
The Service may include links to or integrations with third‑party services. Their privacy practices are governed by their own policies. Please review those policies before using the integrations.
13) Acting as Processor (Customer Data)
Where you upload or connect Customer Data to the Service, you act as Controller and we act as Processor. You are responsible for ensuring a lawful basis, providing required notices to your data subjects, and managing data subject requests. Our processing of Customer Data is governed by the DPA referenced in our Terms.
14) Changes to this Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice (e.g., by email or in‑app). Changes take effect on the stated effective date. Your continued use of the Service after that date means you accept the updated policy.
15) Contact us
If you have questions or requests, please contact us:
AccuSuccess Limited
Email: [privacy@getaccusuccess.com]
Registered office: 302 Grange Hall, Dublin 16
16) UK addendum (if applicable)
If you are located in the UK, references to the GDPR are deemed to include the UK GDPR and the Data Protection Act 2018. You may lodge complaints with the Information Commissioner’s Office (ICO) in addition to the Irish DPC.
17) California disclosures (if applicable)
If you are a California resident, the following applies under the CCPA/CPRA: we collect the categories of Personal Information described in Section 3 for the purposes set out in Section 4; we disclose such Personal Information to the third parties listed in Section 5 for business purposes; we do not sell Personal Information as defined by the CCPA/CPRA, nor do we share it for cross‑context behavioural advertising without your consent. You may exercise rights of access, deletion, correction, and to limit use of sensitive information by contacting us at [privacy@getaccusuccess.com].