Heads of Customer Success Best Must-Have Priorities
In 2025, expectations for Customer Success are unequivocal: deliver measurable outcomes, protect and grow recurring revenue, and do it efficiently.
Customer Success Articles
Customer Success: 7 Priorities for Leaders Seeking Mastery
Executive Summary Customer success has emerged as a decisive factor for sustainable business growth, particularly in an increasingly competitive marketplace.
Heads of Customer Success Must-Have Priorities, Best Fixes
What Great CS Leaders Tackle First: Priorities, Metrics, and Battle‑Tested Fixes If you run Customer Success or manage a revenue-focused
Customer Success Manager: Must-Have to Avoid Costly Gaps
Revenue rarely slips through one obvious hole. It leaks through tiny cracks—missed handoffs, fuzzy ownership, late risk detection, manual reporting,