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Executive Summary In today's competitive business landscape, the role of a Customer Success Manager (CSM) has become crucial in driving

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[POST_TEXT] You don’t get “more ROI” by doing more work—you get it by directing effort where it compounds. As a

In 2025, expectations for Customer Success are unequivocal: deliver measurable outcomes, protect and grow recurring revenue, and do it efficiently.

What Great CS Leaders Tackle First: Priorities, Metrics, and Battle‑Tested Fixes If you run Customer Success or manage a revenue-focused

Revenue rarely slips through one obvious hole. It leaks through tiny cracks—missed handoffs, fuzzy ownership, late risk detection, manual reporting,

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